Terms & Conditions

These terms apply to everyone who uses Wholesale Mitra ("we", "us"), whether as a buyer, a seller or a creator. By creating an account or placing an order you agree to them.

1. What Wholesale Mitra is

Wholesale Mitra is an online wholesale marketplace. It connects small businesses with verified manufacturers and sellers so that they can buy in bulk. Goods are sold by the sellers listed on each product. We provide the platform, payments, order management and shipping tools.

2. Accounts

• You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and any password safe; you are responsible for activity on your account.
• Provide accurate details. Business verification (GSTIN, PAN, bank details) may be required for sellers and for buyers who want GST invoices.
• We may suspend or close an account that breaks these terms, gives false information or misuses the platform.

2A. Prices, minimum order quantity and tax

• Every product has a minimum order quantity (MOQ). Larger quantities may unlock lower volume prices, which are shown on the product page.
• Prices are per piece and exclude GST. GST is added at checkout at the rate that applies to the product (CGST + SGST within a state, IGST between states). The final amount is always shown before you pay.
• A GST tax invoice is issued for every confirmed order.

3. Orders and payment

• You can pay the full amount online, from your Wholesale Mitra wallet, or pay an advance now and the balance in cash on delivery, where this option is offered.
• An order is confirmed only after the payment you chose has been received. Unpaid orders expire automatically after a short time and the stock is released.
• Sellers have 48 hours to accept an order. If a seller cannot fulfil it, you are refunded.

4. Cancellations, returns and refunds

Please read our Return & Refund Policy. In short: you can cancel before the seller packs your order, and you can request a return within 7 days of delivery. Refunds are credited to your Wholesale Mitra wallet.

5. Sellers

• Sellers must complete KYC before their products go live and must list products accurately (photos, price, stock, MOQ, GST rate).
• Sellers set their own price. Wholesale Mitra adds its commission on top, and buyers see only the final price.
• Sellers must accept, pack and ship orders on time and may not ask buyers to pay outside the platform.
• Payouts are made after delivery and the return window, after statutory deductions such as TDS and TCS where applicable.

6. Creators (affiliate programme)

Approved creators earn a commission on orders placed through their tracked links. Commission is held until the order is delivered and the return window has closed, and is reversed if the order is cancelled or returned. Buying through your own link earns no commission. We may change a creator's commission rate or end their participation at any time.

7. Acceptable use

Do not post false, illegal or infringing content, misuse reels or reviews, interfere with the platform, or attempt to bypass security or payment steps.

8. Liability

We take care to verify sellers, but the goods are supplied by sellers. To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for delays caused by couriers, payment providers or events outside our control.

9. Changes and governing law

We may update these terms from time to time; the date of the latest update is shown on this page. These terms are governed by the laws of India.

10. Contact

Questions? Write to support@wholesalemitra.com.