Shipping Policy

How your order is shipped

• After you place an order, each seller has 48 hours to accept it, pack it and hand it over to a courier.
• If you order from more than one seller, each seller ships separately, so parcels can arrive on different days.
• We use courier partners that provide live tracking. Your courier name and tracking number (AWB) appear on the order page once the parcel is shipped, and we email you when it ships.

Shipping charges

Shipping is charged per seller shipment. The exact charge, and the order value above which shipping is free, are shown in your cart and at checkout before you pay.

Delivery time

Delivery time depends on the seller's location, your pincode and the courier. The courier's estimate is shown once your parcel is booked. Delays caused by weather, strikes or other events outside our control are not in our hands, but you can always see live status on the order page.

Cash on delivery balance

If you paid an advance, the balance is collected by the courier when the parcel is delivered. Please keep the exact amount ready.

Delivery address

Make sure your address and pincode are correct. If a delivery attempt fails, the courier will contact you; parcels that cannot be delivered are returned to the seller.

Contact

For help with a shipment write to support@wholesalemitra.com with your order number.