Return & Refund Policy

Cancelling an order

• You can cancel an order yourself from My Orders until the seller packs it.
• The amount you have paid is credited to your Wholesale Mitra wallet straight away and can be used on your next order.
• If a seller cannot fulfil your order, or does not accept it within 48 hours, the order is cancelled and you are refunded the same way.
• Once the items are packed or shipped, the order can no longer be cancelled. You can request a return after delivery instead.

Returns (within 7 days of delivery)

You can request a return within 7 days of delivery if the items are damaged, defective or not what you ordered.

• Open the order, tap Return, choose a reason and upload a clear photo or unboxing video as proof.
• Our team reviews the request, together with the seller, within 48 hours.
• If the return is approved, the refund is credited to your wallet. If it is rejected, we tell you why.
• Please keep the goods and packaging unused until your request is decided.

How refunds are paid

• All refunds are credited to your Wholesale Mitra wallet. Wallet balance can be used to pay for any future order.
• For orders paid partly in cash on delivery, only the amount you actually paid is refundable.
• If a payment was taken but your order could not be confirmed, the amount is credited to your wallet automatically.

Need help?

Write to support@wholesalemitra.com with your order number.